Shipping policy

Shipping Policy

Last updated: October 2, 2026

Thank you for shopping with FRESH GRID. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Shipping Destinations

We currently ship to the countries available for selection at checkout.

If your country is not available at checkout, we may not currently offer delivery to that destination.

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or dispatched on weekends or public holidays.

During sales, holidays or periods of unusually high order volume, processing may take longer.

If there is a significant delay in processing your order, we will contact you using the contact information provided with your order.

3. Delivery Times

Estimated delivery times are:

  • Standard shipping: 5–10 business days

  • Express shipping: 3–5 business days, if available

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on the destination, carrier, weather, public holidays, customs procedures and other circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Where applicable, free shipping promotions will be clearly communicated on our website.

Any applicable delivery charges will be shown before you submit your order.

5. Order Tracking

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

Please allow some time for tracking information to become active after the shipment has been collected by the carrier.

If your tracking information has not updated for an extended period, please contact us at:

marcinsmura528@gmail.com

6. Delivery Delays

Although we work with our delivery partners to provide timely delivery, we cannot guarantee a specific delivery date unless expressly agreed.

Delays may occur due to circumstances including:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Customs procedures

  • Strikes or labour disruptions

  • Incorrect or incomplete delivery information

  • High shipping volumes

  • Events outside our reasonable control

If your order is delayed, please contact us and we will do our best to assist.

Your mandatory consumer rights remain unaffected by delivery delays.

7. Delivery Address

Please make sure that your shipping address is complete and accurate when placing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

We will make reasonable efforts to correct the address before the order is dispatched, but we cannot guarantee that changes will be possible after an order has been processed.

8. Failed or Missed Delivery

If a delivery cannot be completed because nobody is available to receive the package, the carrier may attempt delivery again or leave the package at a designated collection point, depending on the carrier's procedures.

Please follow the carrier's instructions to arrange collection or redelivery.

9. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us at marcinsmura528@gmail.com as soon as possible.

For damaged packages, we may ask you to provide photographs of the packaging and the product to help us investigate the issue with the carrier.

If a product is damaged, defective or does not conform to your order, your statutory consumer rights apply. Nothing in this Shipping Policy limits those rights.

10. Responsibility for Delivery

For EU consumer purchases, we remain responsible for the goods until you, or a third party designated by you other than the carrier, physically receives them, except where applicable law provides otherwise.

If your order does not arrive, please contact us so that we can investigate the shipment and provide an appropriate solution in accordance with applicable law.

11. Customs, Duties and Taxes

For deliveries within the European Union, applicable taxes and mandatory charges will be handled as indicated at checkout.

If we offer delivery to destinations outside the EU, customs duties, import taxes or other charges may apply depending on the destination and shipping arrangement.

Any applicable charges that are the customer's responsibility will be communicated where required before purchase.

12. Delivery Time Under EU Consumer Law

Unless another delivery period has been agreed with you, applicable EU consumer law generally requires us to deliver your order without undue delay and, where no other period has been agreed, no later than 30 days after the contract is concluded.

If we fail to deliver within the applicable period, you may have rights to require delivery within an additional appropriate period and, in certain circumstances, cancel the contract and receive a refund, in accordance with applicable law.

Nothing in this Shipping Policy limits your statutory consumer rights.

13. Contact Us

If you have questions about shipping or delivery, please contact us:

FRESH GRID LTD
Company number 17477769
128 City Road, London, United Kingdom, EC1V 2NX
marcinsmura528@gmail.com

We will do our best to respond to shipping enquiries as soon as reasonably possible.