Terms of service

Terms of Service

Last updated: October 2, 2026

Welcome to FRESH GRID. These Terms of Service ("Terms") apply to your use of our website and online store and to purchases made through our website.

By using our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

These Terms do not affect any mandatory consumer rights that cannot legally be excluded or limited.

1. About Us

This website is operated by:

FRESH GRID LTD
Company number 17477769
128 City Road, London, United Kingdom, EC1V 2NX
marcinsmura528@gmail.com

2. Using Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our website, systems or accounts
Introduce viruses, malware or other harmful code
Interfere with the operation or security of the website
Copy, reproduce or commercially exploit our content without permission
Provide false or misleading information
Use our website in a way that could damage, disable or impair its operation

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, users or systems, subject to applicable law.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, specifications and other information on our website are accurate.

However, colours and appearance may vary depending on your device or screen settings.

Minor variations that do not affect the essential characteristics or functionality of a product do not necessarily constitute a defect.

4. Prices

All product prices are displayed in the currency indicated on our website.

Where required by applicable law, prices shown to consumers include applicable VAT and other mandatory charges.

Any applicable delivery charges will be displayed before you complete your purchase.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted, except where required or permitted by law.

If a product is listed at an obviously incorrect price due to a technical or typographical error, we reserve the right to correct the error. If you have already placed an order affected by such an error, we will contact you and provide the options required by applicable law.

5. Orders

When you place an order through our website, you are submitting an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation by email.

The order confirmation confirms that we have received your order. The contract between you and us is formed in accordance with the applicable checkout process and applicable law.

We may refuse or cancel an order where permitted by law, including where:

A product is unavailable
There is an obvious pricing or listing error
We suspect fraudulent or unauthorised activity
A technical error has affected the order
We are unable to fulfil the order for a legitimate reason

If we cancel an order after you have paid, we will refund the amount paid for the cancelled order.

6. Product Availability

All products are subject to availability.

We may limit the quantity of products that can be purchased where reasonably necessary.

If a product you have ordered becomes unavailable, we will contact you and provide an appropriate solution, including a refund where required by law.

7. Payment

Payment must be made using one of the payment methods available at checkout.

Payments may be processed by third-party payment providers.

We do not generally store complete payment-card details on our own systems.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

8. Shipping and Delivery

We ship to the destinations shown at checkout.

Estimated delivery times and applicable delivery costs will be displayed on our website or at checkout.

Unless another delivery period has been agreed, applicable EU consumer law generally requires delivery without undue delay and, where no other period has been agreed, within 30 days of the conclusion of the contract.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, strikes, natural disasters or other disruptions.

If your order is significantly delayed, please contact us so that we can assist you.

9. Returns, Refunds and Withdrawal Rights

EU consumers generally have a statutory 14-day right of withdrawal for online purchases, subject to applicable legal exceptions.

Details of our return and refund process are provided in our Returns & Refunds Policy.

Nothing in these Terms limits your statutory right of withdrawal or any other mandatory consumer rights.

10. Faulty or Non-Conforming Products

We are responsible for ensuring that products sold through our store comply with applicable consumer-protection laws.

If a product is defective, damaged, incorrect or otherwise does not conform to the contract, you may have statutory rights to a repair, replacement, price reduction or refund, depending on the circumstances and applicable law.

EU consumers generally benefit from a minimum 2-year legal guarantee for goods that are faulty or do not conform to the contract, subject to applicable national law and any longer protection provided by that law.

Please contact us if you believe there is a problem with your product.

11. Intellectual Property

Unless otherwise stated, all content on this website is owned by or licensed to FRESH GRID.

This includes, without limitation:

Logos
Brand names
Product photographs
Graphics
Designs
Text
Product descriptions
Videos
Website layouts
Software
Other original content

You may access and use the website for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, publish, sell or commercially exploit our content without our prior written permission, except where permitted by applicable law.

12. User Content and Reviews

If you submit reviews, photographs, comments, testimonials or other content to us, you confirm that:

You have the right to submit the content
The content does not infringe another person's rights
The content is not unlawful, fraudulent or misleading
The content does not contain malicious software or harmful code

By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for legitimate business purposes, including displaying reviews on our website and marketing materials.

We may remove content that violates these Terms or applicable law.

We do not guarantee that customer reviews or other user-generated content represent our views or opinions.

13. Third-Party Services

Our website may use or provide access to third-party services, applications, payment providers, delivery providers, social-media services, analytics services and other third-party technologies.

Third-party services may have their own terms and privacy policies.

We are not responsible for the availability, content or practices of third-party services to the extent permitted by applicable law.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or restrict access for maintenance, security, updates or other legitimate reasons.

Nothing in this section limits any mandatory rights you have under applicable law.

15. Disclaimer

To the maximum extent permitted by applicable law, information provided on our website is provided for general informational purposes.

We do not guarantee that all website content will always be complete, accurate or current.

Nothing in these Terms excludes statutory warranties, guarantees or consumer protections that cannot legally be excluded.

16. Limitation of Liability

Nothing in these Terms excludes or limits our liability where such exclusion or limitation is prohibited by law.

Subject to mandatory legal protections, we will not be responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded.

17. Events Outside Our Control

We will not be responsible for delays or failures caused by events outside our reasonable control, including:

Natural disasters
Severe weather
War or civil unrest
Government action
Strikes or labour disputes
Transportation disruptions
Internet or telecommunications failures
Cybersecurity incidents
Supplier or carrier failures
Other events that could not reasonably have been prevented or controlled

This section does not affect your mandatory consumer rights.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed as described in that policy.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services or legal requirements.

The latest version will be published on this page with the date it was last updated.

Changes will not retroactively remove or restrict mandatory consumer rights applicable to purchases already made.

20. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to our business, subject to the mandatory consumer-protection laws that apply to consumers in their country of residence.

If you are a consumer resident in the European Union, nothing in these Terms prevents you from benefiting from mandatory protections granted to you by applicable EU or national law.

21. Dispute Resolution

If you have a problem with an order or our services, we encourage you to contact us first so that we can try to resolve the matter directly.

You may also have rights to pursue a dispute through courts, consumer-protection bodies or other dispute-resolution mechanisms available under applicable law.

Nothing in these Terms prevents you from exercising any statutory rights available to you.

22. Contact Us

If you have any questions about these Terms or your order, please contact us: